Privacy & Cookie Policy

Effective Date: 02-Jul-2026
Last Updated: 02-Jul-2026
Version: 3.1

This Privacy & Cookie Policy explains how CoreTechnics Ltd collects, uses, stores and protects personal information when you use our website, contact us, request a quotation, become a customer, use our services, receive support, or interact with our hosted systems and digital services.

This policy applies to CoreTechnics Ltd, our website, enquiries, consultations, projects, support services, hosting services, marketing communications and related business activities. It should be read alongside our Terms & Conditions where relevant.

We believe privacy should be straightforward. If you have any questions about how your information is collected, stored or used, please contact us and we will be happy to help.

1. Introduction

   1. CoreTechnics Ltd respects your privacy and is committed to protecting your personal information.
   2. This policy explains what information we collect, why we collect it, how we use it, who we may share it with and what rights you have.
   3. We aim to collect only the information that is reasonably necessary to provide our services, respond to enquiries, manage projects, support customers, maintain hosted services and operate our website securely.
   4. Where we provide services to a customer that involve processing personal data on that customer's behalf, the customer may act as the data controller and CoreTechnics may act as a data processor for that specific service.
   5. CoreTechnics Ltd is registered with the UK Information Commissioner's Office.
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2. Who We Are

   1. CoreTechnics Ltd is a web, software and digital services company based in the United Kingdom.
   2. For the purposes of this policy, CoreTechnics Ltd is the data controller for personal information collected through our website, enquiries, marketing activity and normal business operations.
   3. Our contact details are:

   CoreTechnics Ltd
   42 Melrose Avenue, Plymouth, Devon, PL2 3RQ
   Company No: 15188665
   Email: hello@coretechnics.co.uk

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3. Information We Collect

   1. We may collect personal information that you provide directly to us, including your name, business name, email address, telephone number, project details, enquiry details, billing information, communication history and any information you choose to provide through our website forms or by email.
   2. When you request a quotation, consultation, website review, SEO review, support service or project, we may collect information about your business, website, systems, requirements, budget, deadlines, users, technical environment and third-party services.
   3. When we provide services, we may process project files, support tickets, login credentials, API details, hosting information, website content, analytics information, technical documentation and other information required to deliver the agreed work.
   4. During the delivery of projects, we may temporarily hold project files, source code, databases, staging websites, media assets, documentation, API credentials, deployment configuration, backups created during development and related technical information solely for the purpose of providing the agreed services.
   5. Where CoreTechnics hosts websites, applications or software platforms on behalf of customers, we may process technical and operational data required to operate, secure, maintain, monitor and support those services.
   6. Where you subscribe to updates or marketing communications, we may collect your name, email address, subscription preferences and engagement information such as whether emails have been opened or clicked.
   7. Where you apply for work, collaborate with us or contact us about opportunities, we may collect relevant professional information such as CVs, portfolios, skills, experience, correspondence and availability.
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4. Technical Information

   1. When you use our website or hosted services, we may collect technical information such as IP address, browser type, device type, operating system, pages visited, referral source, approximate location, cookie identifiers and website usage information.
   2. We may collect server logs, security logs, error logs, access logs, analytics data and performance information to help operate, secure, maintain and improve our website and services.
   3. Analytics information is used in aggregated form to help us understand website performance, improve user experience and identify areas for improvement. We do not use analytics information to make automated decisions about individuals.
   4. Some technical information may be collected using cookies or similar technologies. Further information is provided in Section 10 and Section 11.
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5. How We Use Information

   1. We may use personal information to respond to enquiries, provide quotations, prepare project specifications, deliver services, manage projects, provide consultations, provide support, manage hosting, issue invoices and communicate with customers.
   2. We may use information to operate, secure, maintain, test, troubleshoot, monitor and improve our website, hosting services, systems and customer platforms.
   3. We may use information to manage customer relationships, keep records, meet legal obligations, prevent abuse, protect security, detect technical issues and resolve disputes.
   4. Where you have opted in, or where otherwise permitted by law, we may use your contact details to send relevant updates, newsletters, service information or marketing communications.
   5. Where AI-assisted development, analysis or support tools are used, they are used to assist our internal processes. We do not intentionally submit confidential customer information to public AI services unless authorised by the customer or reasonably necessary to provide the agreed services.
   6. We do not sell your personal information.
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6. Lawful Bases

   1. We process personal information only where we have a lawful basis to do so.
   2. We may process information because it is necessary to take steps before entering into a contract or to perform a contract with you.
   3. We may process information because we have a legitimate interest in operating our business, responding to enquiries, securing our systems, managing customer relationships and improving our services, provided those interests are not overridden by your rights.
   4. We may process information because we need to comply with legal obligations, including accounting, tax, regulatory and record-keeping obligations.
   5. Where required, we may process information on the basis of consent, for example where you choose to accept non-essential cookies or subscribe to certain marketing communications.
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7. Third-Party Services

   1. We may use trusted third-party providers to help operate our website, deliver services, host systems, process payments, send emails, manage analytics, provide support and maintain security.
   2. These providers may include, where relevant, hosting providers, domain registrars, email providers, analytics providers, payment processors, app stores, cloud platforms, project management tools and technical service providers.
   3. Examples may include Google Analytics, CookieYes, SendGrid, Stripe, Apple, Google, Hetzner, Krystal Hosting, Microsoft, Meta or other relevant providers depending on the service being supplied.
   4. We only share information with third parties where reasonably necessary, where required by law, or where required to provide or support our services.
   5. Where information is shared with third-party providers, we aim to share only the minimum information reasonably required for that provider to perform the relevant service.
   6. Some third-party providers may act as independent data controllers. In those circumstances, they are responsible for their own privacy practices and you should review their privacy policies where relevant.
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8. Data Retention

   1. We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
   2. Customer, project and support records may be retained for as long as required to manage the customer relationship, provide support, maintain records of work completed, resolve disputes and meet legal or accounting requirements.
   3. Invoice and accounting records are normally retained for the period required by UK tax and accounting rules.
   4. Website analytics and cookie data are retained according to the relevant cookie duration or analytics configuration.
   5. Server logs, security logs and backup data may be retained for operational, security and disaster recovery purposes for a limited period, unless a longer period is reasonably required.
   6. Backups may temporarily retain deleted or amended data until the relevant backup rotation or retention period has completed.
   7. Where we no longer need personal information, we will delete it, anonymise it or securely archive it where appropriate.
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9. Security

   1. We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
   2. Security measures may include least-privilege access, access controls, authentication, multi-factor authentication where appropriate, encryption where appropriate, backups, monitoring, routine software updates, secure configuration, secure development practices and limiting access to those who reasonably need it.
   3. No website, server, application, email system or online service can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their own accounts, passwords, devices and systems.
   4. If we become aware of a personal data breach that requires notification, we will take appropriate steps in accordance with applicable data protection law.
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10. Cookies

    1. Cookies are small text files that are stored on your device when a website is loaded in your browser.
    2. Cookies help websites function properly, improve security, remember preferences, provide a better user experience and understand how a website performs.
    3. Our website may use first-party cookies and third-party cookies. First-party cookies are mainly necessary for the website to work correctly. Third-party cookies may help us understand website performance and how visitors interact with the website.
    4. Non-essential cookies will only be used where permitted by your cookie preferences or applicable law.
    5. Our website uses cookies and similar technologies to provide core functionality, remember your preferences, improve website performance and, where consent has been given, collect analytics information.
    6. The cookie tables below reflect the cookies known to be used on the website at the time this policy was last updated. The list may change as the website evolves or as third-party services are added, removed or updated.
    7. Where a cookie banner or consent management tool is available, it is used to manage consent for non-essential cookies.

    Necessary Cookies

    Necessary cookies are required to enable basic features of this website, such as providing secure access or remembering consent preferences. These cookies do not store personally identifiable data.

    Cookie	Duration	Description
    cookieyes-consent	1 year	CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits. It does not collect or store personal information about site visitors.

    Analytics Cookies

    Analytics cookies are used to understand how visitors interact with the website. These cookies help provide information such as visitor numbers, bounce rate, traffic source and website usage.

    Cookie	Duration	Description
    _ga_*	1 year 1 month 4 days	Google Analytics sets this cookie to store and count page views.
    _ga	1 year 1 month 4 days	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for analytics reports. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
    _gid	1 day	Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some collected data may include the number of visitors, their source and the pages they visit anonymously.
    _gat_gtag_UA_*	1 minute	Google Analytics sets this cookie to store a unique user ID.

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11. Cookie Management

    1. You can change your cookie preferences at any time using the cookie consent controls on our website, where available.
    2. You can also block or delete cookies through your browser settings. Different browsers provide different ways to manage cookies.

    Useful browser guidance:

    • Chrome: https://support.google.com/accounts/answer/32050
    • Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
    • Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
    • Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

    If you use another browser, please refer to that browser's official support documentation.

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12. Marketing

    1. We may send marketing communications where you have opted in, where you have requested information, or where otherwise permitted by law.
    2. You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
    3. We may still send non-marketing service messages relating to active projects, hosting, support, billing, security or important service information.
    4. Existing customers may receive service-related communications regardless of marketing preferences where those communications are necessary for project delivery, support, hosting, billing, security or business administration.
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13. Your Legal Rights

    1. Under data protection laws, you may have rights in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, objection to processing, data portability and withdrawal of consent where processing is based on consent.
    2. A request for access to your personal data is commonly known as a Subject Access Request or SAR.
    3. You can find more information about individual rights from the Information Commissioner's Office at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/.
    4. To exercise your rights or make a Subject Access Request, please contact us using the details in Section 17.
    5. We may need to verify your identity before responding to certain requests.
    6. You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal data has been handled. We are ICO registered.
    7. We encourage you to contact us first with any privacy concerns so that we have the opportunity to help resolve them.
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14. International Transfers

    1. Some Third-Party Providers used by CoreTechnics may process data outside the United Kingdom.
    2. Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable data protection law.
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15. Children

    1. Our website and services are primarily intended for businesses and adults.
    2. We do not knowingly collect personal information from children through this website for marketing purposes.
    3. Where a customer project involves children or young people, the customer is responsible for ensuring appropriate consent, safeguarding, privacy notices and legal compliance unless otherwise agreed in writing.
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16. Changes to this Policy

    1. We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.
    2. The latest version will be published on our website.
    3. We recommend checking this page periodically.
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17. Contact Us

    1. If you have any questions about this Privacy & Cookie Policy, how we use personal information, or if you wish to make a Subject Access Request, please contact us.
    2. We believe privacy should be straightforward. If you have any questions about how your information is collected, stored or used, please contact us and we will be happy to help.

    CoreTechnics Ltd
    42 Melrose Avenue, Plymouth, Devon, PL2 3RQ
    Company No: 15188665
    Email: hello@coretechnics.co.uk

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